Privacy Policy

Effective Date: May 10, 2026

  • This Privacy Policy describes how Lupo Logistica LLC (“Lupo Logistica,” “Company,” “we,” “our,” or “us”) collects, uses, stores, and protects information obtained through our logistics management platform, warehouse operations systems, communications services, and related applications.

    By using our services, website, software platform, SMS communications, or related operational systems, you consent to the practices described in this Privacy Policy.

  • Personal Information

    • Name

    • Company name

    • Email address

    • Phone number

    • Billing information

    • Pickup and delivery contact information

    Shipment & Operational Information

    • Shipment manifests

    • Warehouse receipt information

    • Cargo descriptions

    • Pickup and delivery details

    • Tracking information

    • Chain-of-custody records

    • Signature records

    • Photographs or uploaded documents related to cargo handling

    Technical Information

    • IP address

    • Browser information

    • Device information

    • Login activity

    • Platform usage analytics

    SMS & Communication Information

    When users opt in to receive SMS communications, we may collect:

    • Mobile phone numbers

    • SMS consent records

    • Message delivery status

    • Message interaction history

  • We use collected information to:

    • Coordinate logistics operations

    • Manage warehouse intake and dispatch activities

    • Generate warehouse receipts and shipping documentation

    • Facilitate cargo tracking and operational visibility

    • Send shipment updates and operational notifications

    • Provide customer support

    • Improve platform functionality and operational efficiency

    • Maintain security and compliance records

    • Comply with legal and regulatory obligations

  • By providing your phone number and opting into SMS communications, you consent to receive operational text messages related to:

    • Pickup coordination

    • Delivery notifications

    • Warehouse receipt updates

    • Shipment status updates

    • Signature requests

    • Customer support communications

    • Account verification or security notifications

    Message frequency may vary.

    Message and data rates may apply.

    Reply STOP to opt out of SMS communications. Reply HELP for assistance.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

    Text messaging originator opt-in data and consent information will not be shared with any third parties except:

    • Messaging service providers supporting operational communications;

    • Subcontractors assisting with the delivery of services; or

    • As required by law, regulation, or legal process.

  • We may share information with:

    • Transportation partners

    • Warehouse personnel

    • Service providers supporting our operations

    • Technology vendors supporting communications or hosting infrastructure

    • Government or regulatory authorities when legally required

    We do not sell personal information.

  • We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

    However, no electronic transmission or storage system can be guaranteed to be 100% secure.

  • We retain operational and communication records for as long as reasonably necessary to:

    • Provide services

    • Maintain business records

    • Support operational integrity

    • Comply with legal obligations

    • Resolve disputes

    • Enforce agreements

  • Our platform may utilize third-party service providers including cloud hosting, communication providers, payment processors, or analytics services.

    These providers may process information on our behalf subject to their own privacy practices and contractual obligations.

  • Depending on applicable law, users may have the right to:

    • Request access to their information

    • Request correction of inaccurate information

    • Request deletion of certain information

    • Withdraw consent for communications

    • Request additional information regarding data practices

    Requests may be submitted using the contact information below.

  • Our services are not directed toward individuals under the age of 13.

    We do not knowingly collect personal information from children.

  • We may update this Privacy Policy periodically.

    Updated versions will be posted at this page with a revised effective date.