Terms & Conditions

Effective Date: May 10, 2026

  • These Terms and Conditions (“Terms”) govern the use of services, software platforms, communications systems, warehouse operations systems, and related services provided by Lupo Logistica LLC (“Lupo Logistica,” “Company,” “we,” “our,” or “us”).

    By accessing or using our services, website, software platform, SMS communications, or operational systems, you agree to be bound by these Terms.

    If you do not agree to these Terms, you should not use our services.

  • Lupo Logistica LLC provides logistics coordination, warehouse operations support, cargo intake management, shipment processing, operational communication services, and related logistics support services.

    Services may include:

    • Shipment coordination

    • Warehouse receipt processing

    • Cargo intake and dispatch management

    • Chain-of-custody documentation

    • Shipment status notifications

    • Operational SMS communications

    • Signature request workflows

    • Customer support communications

  • SMS Communications Consent

    By providing your mobile phone number and expressly opting in, you agree to receive SMS text messages from Lupo Logistica LLC related to logistics and transportation services, including:

    • Pickup scheduling and coordination

    • Shipment status updates

    • Delivery notifications

    • Warehouse receipt notifications

    • Signature requests

    • Account and security notifications

    • Customer support communications

    Message frequency may vary.

    Message and data rates may apply.

    Reply STOP to opt out of SMS communications at any time.

    Reply HELP for assistance.

    Consent to receive SMS messages is voluntary and is not a condition of purchase or use of services from Lupo Logistica LLC. Users are not required to consent to SMS messaging in order to obtain services from Lupo Logistica LLC.

    Users may revoke their consent to receive SMS messages at any time by replying STOP. Alternative methods of communication, such as email, telephone, or platform notifications, may be used when available.

  • Users agree to:

    • Provide accurate and complete information

    • Use services lawfully and responsibly

    • Maintain the confidentiality of account credentials when applicable

    • Refrain from misuse of the platform or communications systems

    • Refrain from transmitting unlawful, harmful, fraudulent, or malicious content

    Users are responsible for ensuring the accuracy of shipment information, manifests, cargo descriptions, and contact information.

  • Users acknowledge that operational communications may be necessary to facilitate logistics coordination, dispatch activities, shipment tracking, customer support, and related operational functions.

    Lupo Logistica LLC is not responsible for delays or failures in message delivery caused by:

    • Wireless carriers

    • Internet service disruptions

    • Third-party communication providers

    • User device limitations

    • Incorrect contact information

  • Users are responsible for ensuring that cargo and shipment contents comply with all applicable laws, regulations, carrier requirements, and transportation restrictions.

    Lupo Logistica LLC reserves the right to refuse service for shipments that violate applicable laws, safety standards, or operational requirements.

  • All platform content, software, branding, operational workflows, documentation, and related materials are the property of Lupo Logistica LLC unless otherwise stated.

    Users may not copy, distribute, reverse engineer, or misuse platform materials without authorization.

  • To the maximum extent permitted by law, Lupo Logistica LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of services, communications systems, operational delays, shipment disruptions, or platform access.

    Services are provided on an “as-is” and “as-available” basis.

  • Item descriptionUsers agree to indemnify and hold harmless Lupo Logistica LLC, its affiliates, employees, contractors, and partners from claims, liabilities, damages, losses, or expenses arising from:

    • Violation of these Terms

    • Misuse of services

    • Violation of applicable laws

    • Inaccurate shipment information

    • Unauthorized or unlawful cargo contents

  • Use of services is also governed by our Privacy Policy.

    Users acknowledge that they have reviewed and understood the Privacy Policy.

  • Lupo Logistica LLC reserves the right to modify, suspend, or discontinue services or platform functionality at any time without prior notice.

  • These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

  • We reserve the right to update or modify these Terms at any time.

    Updated versions will be posted with a revised effective date.

    Continued use of services following updates constitutes acceptance of revised Terms.